Money‑Back Guarantee Policy

Qualifying Purchases

The Money‑Back Guarantee applies to first-time purchases of VERALITH subscription plans and standalone digital service packages purchased directly through veralith.live. The guarantee covers the core service fee only.

Refund Period

Refund requests must be submitted within 14 calendar days of the original purchase date. Requests submitted after this period are not eligible unless otherwise required by applicable consumer protection law.

Claim Process

To initiate a refund:

• Contact our support team using the details below.
• Provide your full name and purchase confirmation number.
• Briefly describe the reason for your request.

Our team will review your claim within 5 business days.

Requirements

Refund eligibility requires that the purchaser has complied with all onboarding steps and provided necessary information requested by VERALITH. Incomplete setup or failure to engage with required service components may result in denial of the request.

Exceptions

• Renewal payments after the initial purchase period.
• Custom enterprise agreements unless explicitly stated in writing.
• Fees related to third‑party processing or banking charges.
• Accounts suspended for violation of our Terms of Service.

Support Contact

VERALITH Client Care

Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (UTC)